Overview of Transportation Provider Management/Service Evaluation
Purpose
(Public transportation) To prepare the legal grounds for supporting and promoting public transportation providers while ensuring sound financial operations and improvement of services of providers
(Chartered bus) To induce competition among chartered bus operators by evaluating their management performance and improvement of safety and service by rewarding great performance
Evaluation scope
Temporal scope
(Public transportation) Frequency of 2 years, 2 consecutive years before evaluation
(Chartered bus) Frequency of 1 year (January ~ June during the evaluation year), Management/Service field (July ~ December during the evaluation year)
On-site evaluation and user satisfaction survey are conducted during the evaluation year.
Spatial scope
All areas (nationwide) where public transportation providers and chartered bus operators are running their business
Subject
(Public transportation) Rail, city rail/subway, express bus (Ministry of Land, Infrastructure, and Transport) / intra-city bus, town bus, rural bus, passenger terminal(Local government)
Chartered bus: Voluntary basis for operators selected based on traffic safety evaluation index
Evaluation method
Area of evaluation, items, and weight are differentiated based on the characteristics of public transportation providers and chartered bus operators
Different methods such as document evaluation, visit, on-site survey, and satisfaction survey according to item and characteristics
Measuring evaluation for quantitative data and non-measuring evaluation for qualitative data
The degree of improvements required is considered if efforts and willingness to improve of the subject organization, among quantitative data, needed to be reflected
Use of results and expected effects
Rewarding Transportation Provider with great results
Providing priority when developing a new route or adjusting an existing one
Providing priority of financial support to facilitate public transportation
